Wrong Item Received/Defective/Damage Merchandise Policy
Shipping Damaged Products should be refused. If Shipping Damaged Products are accepted inadvertently, You must mail MID Hardware Customer Support at firstname.lastname@example.org WITHIN THE FIRST 48 hours of receipt to report damage and be eligible for damage claim (a picture is worth thousands words so attach a good quality picture if possible). This is necessary for MID Hardware to file a shipping damage claim on behalf of customers. MID Hardware is not liable for any monies lost when the carrier refuses shipping damage claims.
Non-Defective Products ( "Buyers Remorse" )
To request return authorization procedure, please email Customer Support at email@example.com.
RMA Fee Schedule for Returned Item Condition
Products returned New, Unopened in perfect condition with all packaging and item materials and manuals that can be resold as new are subject to a 15% or $ 5 restock fee (whichever is greater). Also, Shipping cost and Low Order Fee are not refundable.
Products returned Opened with missing items, packaging or accessories or customer caused item, packaging or accessory damage that cannot be resold as for any reason will be discarded with no refund.
Failure to return a product within 30 calendar days from purchase date will be deemed to be a permanent acceptance of the product. Return is not allowed for any reason after this point. The return must go to our return warehouse with a valid RMA on the label via FedEx or UPS with tracking showing pickup on or before 30 calendar days from purchase date.
Customers will incur the expense for returning the item. We do not reimburse shipping charges. We do not issue Pre-Paid Shipping Labels to return merchandise that is being sent back to us for a refund.
Usually there is no Refunds or exchanges for items in the categories below. DEFECTIVE EQUIPMENT IS REPAIRED - NOT RETURNED! Due to the nature of these products, on-site repair by the customer and/or taking the item to local service center might be required. In most cases, defective/damaged/missing parts will be mailed to the customer to be repaired by the customer on-site by the manufacturer or by us. Please contact us for details.
OUTDOOR EQUIPMENT AND POWER TOOLS
OUTDOOR LIVING AND FURNITURE
HEATERS AND COOLING SUPPLIES
ELECTRICAL ITEMS & SUPPLIES
ITEMS INCLUDING AND OVER 50 LBS.
ITEMS THAT REQUIRE SPECIAL DELIVERY
IMPORTANT MID HARDWARE NOTES
To request return authorization procedure, please email Customer Support at firstname.lastname@example.org. Returned product must have a valid MID HARDWARE RMA number written on the shipping label. Return shipments without valid MID HARDWARE RMA numbers will be rejected. Customer is responsible for return shipping charges to our store location only NOT to distribution center where it was shipped from. Customer is responsible for all risk of loss and damage to products being shipped for return. Fully insure return shipment in case of loss or damage.