Shipping & Returns

All Returns must be send to our store location with your order number include to:
MID Hardware
Attn: Return Dept.
2800 W. Dauphin street Suite 420
Philadelphia, PA 19132

:

Wrong Item Received/Defective/Damage Merchandise Policy

Shipping Damaged Products should be refused. If Shipping Damaged Products are accepted inadvertently, You must mail MID Hardware Customer Support at support@midhardware.com WITHIN THE FIRST 48 hours of receipt to report damage and be eligible for damage claim (a picture is worth thousands words so attach a good quality picture if possible). This is necessary for MID Hardware to file a shipping damage claim on behalf of customers. MID Hardware is not liable for any monies lost when the carrier refuses shipping damage claims.

 

Non-Defective Products ( "Buyers Remorse" )

To request return authorization procedure, please email Customer Support at support@midhardware.com.

 

RMA Fee Schedule for Returned Item Condition

Products returned New, Unopened in perfect condition with all packaging and item materials and manuals that can be resold as new are subject to a 15% or $ 5 restock fee (whichever is greater). Also, Shipping cost and Low Order Fee are not refundable.
Products returned Opened with missing items, packaging or accessories or customer caused item, packaging or accessory damage that cannot be resold as for any reason will be discarded with no refund.
Failure to return a product within 30 calendar days from purchase date will be deemed to be a permanent acceptance of the product. Return is not allowed for any reason after this point. The return must go to our return warehouse with a valid RMA on the label via FedEx or UPS with tracking showing pickup on or before 30 calendar days from purchase date.
Customers will incur the expense for returning the item. We do not reimburse shipping charges. We do not issue Pre-Paid Shipping Labels to return merchandise that is being sent back to us for a refund.
Usually there is no Refunds or exchanges for items in the categories below. DEFECTIVE EQUIPMENT IS REPAIRED - NOT RETURNED!  Due to the nature of these products, on-site repair by the customer and/or taking the item to local service center might be required.  In most cases, defective/damaged/missing parts will be mailed to the customer to be repaired by the customer on-site by the manufacturer or by us. Please contact us for details.

•  OUTDOOR EQUIPMENT AND POWER TOOLS
•  OUTDOOR LIVING AND FURNITURE
•  HEATERS AND COOLING SUPPLIES
•  SPECIAL ORDERS
•  BAR-A-QUES GRILLS
•  SNOW THROWERS
•  ELECTRICAL ITEMS & SUPPLIES
•  GAS-POWERED ITEMS
•  OVERSIZE ITEMS
•  ITEMS INCLUDING AND OVER 50 LBS.
•  ITEMS THAT REQUIRE SPECIAL DELIVERY

 

IMPORTANT MID HARDWARE NOTES

To request return authorization procedure, please email Customer Support at support@midhardware.com. Returned product must have a valid MID HARDWARE RMA number written on the shipping label. Return shipments without valid MID HARDWARE RMA numbers will be rejected. Customer is responsible for return shipping charges to our store location only NOT to distribution center where it was shipped from. Customer is responsible for all risk of loss and damage to products being shipped for return. Fully insure return shipment in case of loss or damage.

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Manufacturers
We Accept
1 x DeWALT DWC6P99D Framing Nail, 2 in L, Bright, Full Round Head, Smooth Shank
1 x DeWALT DWC5R80BDG Siding Nail, 1-3/4 in L, 14 ga Gauge, Steel, Galvanized, Round Head, Ring Shank
1 x Amerock Allison Value Series BP812WD Cabinet Knob, 7/8 in Projection, Wood
1 x Sta-Lube SL22133 Compressor Oil, 30W, 1 gal Bottle
1 x Forney 38070 Solder, 16 oz, Solid, 575 deg F Melting Point
1 x Tru-Flate 41-175 Accessory Kit
1 x Waddell 8400.25 OAK CS Screw Hole Button, Oak Wood
1 x Pic COMBO Mosquito Coil Burner
1 x MaxxAir HVPF 30 OSC Heavy-Duty Oscillating Pedestal Fan, 120 V, 2.1 A, 90 deg Sweep, 30 in Dia Blade
1 x Forney 60326 Oxy/Acetylene Hose Repair Kit
1 x Bonide 5612 Granules, Solid, Lemon, 1.5 lb
1 x Halex 12401B Set Screw Connector, 3/4 in, Zinc
1 x Kenney KN40343 Cafe Rod, 7/16 in Dia, 16 to 28 in L, Metal, Satin Silver
1 x TIKI 1216153 Citronella Torch Fuel, Lemongrass, 64 oz Bottle - 6 Pack
1 x Romex 10/2NM-WGX100 Building Wire, #10 AWG Wire, 2 -Conductor, 100 ft L, Copper Conductor, PVC Insul
1 x DUNDAS JAFINE AF625ULPZW Flexible Duct, 6 in, 25 ft L, Aluminum
1 x J.T. EATON 207-W1G Bed Bug Spray, Liquid, Spray Application, 1 gal - 4 Pack
1 x Forney 1705 Welding Kit, 10-Piece
1 x Romex 10/3NM-WGX250 Building Wire, 10 AWG Wire, 3 -Conductor, 250 ft L, Copper Conductor, PVC Insula
1 x Forney 60461 Cutting Tip, #00 Tip, Copper
1 x MAZE CLCEM117017 Roofing Nail, 2-1/2 in L, Galvanized Steel, Plain Shank
1 x Halex 68507B Reducing Washer, 2.44 in OD, Steel
1 x Oneida Oven Basics Series 82631BL11 Oval Roaster, 4 qt Capacity, Glass, Clear, Dishwasher Safe: Yes - 2 Pack
1 x Oneida 97287 Syrup Pitcher, 8 oz Capacity, Glass/Stainless Steel, Clear - 4 Pack
1 x PowerZone SP2-18ARY Stand Fan, 120 V, 0.54 A, 90 deg Sweep, 18 in Dia Blade, 3-Blade, Plastic Blade,
1 x OFF! 01835 Insect Repellent IV, 6 fl-oz, Liquid, Yellow, Pleasant
1 x DH CASTERS C-GD20PS Swivel Caster, 2 in Dia Wheel, 15/16 in W Wheel, Plastic Wheel, 125 lb
1 x Oneida 97286 Sugar Dispenser, 12 oz Capacity, Glass/Stainless Steel, Clear
1 x Forney 52102 Welding Cable, 1 AWG Cable, 50 ft L, EPDM Rubber Insulation
1 x Kenney KN611 Spring Tension Rod, 5/8 in Dia, 28 to 48 in L, Brass
1 x HY-KO 11005FN1 Cylinder Key Blank, For: Fulton FN1 Locks - 5 Pack
$2,386.85