Shipping & Returns

All Returns must be send to our store location with your order number include to:
MID Hardware
Attn: Return Dept.
2800 W. Dauphin street Suite 420
Philadelphia, PA 19132

:

Wrong Item Received/Defective/Damage Merchandise Policy

Shipping Damaged Products should be refused. If Shipping Damaged Products are accepted inadvertently, You must mail MID Hardware Customer Support at support@midhardware.com WITHIN THE FIRST 48 hours of receipt to report damage and be eligible for damage claim (a picture is worth thousands words so attach a good quality picture if possible). This is necessary for MID Hardware to file a shipping damage claim on behalf of customers. MID Hardware is not liable for any monies lost when the carrier refuses shipping damage claims.

 

Non-Defective Products ( "Buyers Remorse" )

To request return authorization procedure, please email Customer Support at support@midhardware.com.

 

RMA Fee Schedule for Returned Item Condition

Products returned New, Unopened in perfect condition with all packaging and item materials and manuals that can be resold as new are subject to a 15% or $ 5 restock fee (whichever is greater). Also, Shipping cost and Low Order Fee are not refundable.
Products returned Opened with missing items, packaging or accessories or customer caused item, packaging or accessory damage that cannot be resold as for any reason will be discarded with no refund.
Failure to return a product within 30 calendar days from purchase date will be deemed to be a permanent acceptance of the product. Return is not allowed for any reason after this point. The return must go to our return warehouse with a valid RMA on the label via FedEx or UPS with tracking showing pickup on or before 30 calendar days from purchase date.
Customers will incur the expense for returning the item. We do not reimburse shipping charges. We do not issue Pre-Paid Shipping Labels to return merchandise that is being sent back to us for a refund.
Usually there is no Refunds or exchanges for items in the categories below. DEFECTIVE EQUIPMENT IS REPAIRED - NOT RETURNED!  Due to the nature of these products, on-site repair by the customer and/or taking the item to local service center might be required.  In most cases, defective/damaged/missing parts will be mailed to the customer to be repaired by the customer on-site by the manufacturer or by us. Please contact us for details.

•  OUTDOOR EQUIPMENT AND POWER TOOLS
•  OUTDOOR LIVING AND FURNITURE
•  HEATERS AND COOLING SUPPLIES
•  SPECIAL ORDERS
•  BAR-A-QUES GRILLS
•  SNOW THROWERS
•  ELECTRICAL ITEMS & SUPPLIES
•  GAS-POWERED ITEMS
•  OVERSIZE ITEMS
•  ITEMS INCLUDING AND OVER 50 LBS.
•  ITEMS THAT REQUIRE SPECIAL DELIVERY

 

IMPORTANT MID HARDWARE NOTES

To request return authorization procedure, please email Customer Support at support@midhardware.com. Returned product must have a valid MID HARDWARE RMA number written on the shipping label. Return shipments without valid MID HARDWARE RMA numbers will be rejected. Customer is responsible for return shipping charges to our store location only NOT to distribution center where it was shipped from. Customer is responsible for all risk of loss and damage to products being shipped for return. Fully insure return shipment in case of loss or damage.

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Manufacturers
We Accept
2 x Feit Electric 75A/RS/TF-130 Incandescent Lamp, 75 W, A19 Lamp, Medium E26 Lamp Base, 700 Lumens
1 x Sylvania 18152 Incandescent Lamp, 40 W, T20 Lamp, Intermediate E17 Lamp Base, 365 Lumens, 2850 K Col
1 x Sylvania 18174 Incandescent Lamp, 15 W, T7 Lamp, Intermediate E17 Lamp Base, 115 Lumens, 2850 K Colo
1 x Feit Electric BP15EFF Incandescent Lamp, 15 W, Flame Tip Lamp, Medium E26 Lamp Base, 2700 K Color Te
1 x Feit Electric 50/250 Incandescent Bulb, 50 to 250 W, A21 Lamp, Medium E26 Lamp Base, 400, 2200, 2500
1 x Mr. Heater F273701 Hose Assembly, Brass, Black
1 x Mr. Heater F273117 Tank Top Thermocouple Lead, Copper
1 x 2000 Flushes 290071 Toilet Bleach Tablet, 1.75 oz, Tablet, Very Slight Pungent, Off-White
1 x Feit Electric 100PAR/B/1 Incandescent Bulb, 100 W, PAR38 Lamp, Medium E26 Lamp Base, 2000 hr Average
1 x 21ST CENTURY L05 Lantern Wick, Flat, For: #20, #30 and #76 Series Lanterns
1 x 3-IN-ONE 100581 Lubricant, 11 oz Aerosol Can
1 x Lucky Line B135K Key Blank, Brass, Painted, For: Kwikset KW1, Titan KW10 Keyways
3 x Feit Electric 100PAR/BUG/1 Incandescent Bulb, 100 W, PAR38 Lamp, Medium E26 Lamp Base, 2000 hr Avera
1 x 1035-V Chain Drive 500-1/2 HPc Durable Chain Drive Garage Door Opener
1 x Sylvania 13823 Incandescent Lamp, 25 W, F15 Lamp, Medium E26 Lamp Base, 2850 K Color Temp, 1500 hr A
1 x Sylvania 14664 Incandescent Lamp, 250 W, BR40 Lamp, Medium E26 Lamp Base, 2000 Lumens, 2850 K Color
2 x Feit Electric 125R40/1 Incandescent Lamp, 125 W, BR40 Lamp, Medium E26 Lamp Base, 2700 K Color Temp,
1 x FERNCO Pow-R Pack FP-FM3P1 Universal Pipe Repair Kit
1 x Mr. Heater F271163-60 Hose Assembly, Brass
1 x Feit Electric 40G25/W/15K Incandescent Bulb, 40 W, G25 Lamp, Medium E26 Lamp Base, 2700 K Color Temp
1 x Feit Electric BP25T6 Incandescent Lamp, 25 W, T6 Lamp, Candelabra E12 Lamp Base, 2700 K Color Temp
1 x Lucky Line B136K Key Blank, Brass, Painted, For: Kwikset KW1, Titan KW10 Keyways
1 x Feit Electric BP6S6 Candle Base Bulb, 6 W, S6 Straight-Sided Lamp, Candelabra E12 Lamp Base, 2700 K
1 x Feit Electric 40G25/MP-130 Incandescent Bulb, 40 W, G25 Lamp, Medium E26 Lamp Base, 2700 K Color Tem
1 x DUNDAS JAFINE ADSPZW Air Deflector, 14 in L, 7 to 14 in W, Plastic, Clear
1 x Feit Electric 50/150 Incandescent Bulb, 50 to 150 W, A21 Lamp, Medium E26 Lamp Base, 560, 1170, 1710
1 x Feit Electric 40G25/N/RP Incandescent Bulb, 40 W, G25 Lamp, Medium E26 Lamp Base, 150 Lumens, 3000 K
1 x Feit Electric 11S14/4-130 Incandescent Bulb, 11 W, S14 Lamp, E26 Medium Lamp Base, 40 Lumens, 2700 K
1 x Feit Electric 100PAR/A/1 Incandescent Bulb, 100 W, PAR38 Lamp, Medium E26 Lamp Base, 2700 K Color Te
1 x Sylvania 18493 General-Purpose Incandescent Lamp, 40 W, T10 Lamp, Medium
1 x Feit Electric BP6S6/R Indicator Lamp, 6 W, S6 Straight-Sided Lamp, Candelabra E12 Lamp Base, 1500 hr
1 x Sylvania 13433 Incandescent Lamp, 15 W, B10 Lamp, Medium Lamp Base, 70 Lumens, 2850 K Color Temp
1 x Feit Electric 100A/RS/TF-130 Incandescent Lamp, 100 W, A19 Lamp, Medium E26 Lamp Base, 1100 Lumens
$673.18