Shipping & Returns

All Returns must be send to our store location with your order number include to:
MID Hardware
Attn: Return Dept.
2800 W. Dauphin street Suite 420
Philadelphia, PA 19132

:

Wrong Item Received/Defective/Damage Merchandise Policy

Shipping Damaged Products should be refused. If Shipping Damaged Products are accepted inadvertently, You must mail MID Hardware Customer Support at support@midhardware.com WITHIN THE FIRST 48 hours of receipt to report damage and be eligible for damage claim (a picture is worth thousands words so attach a good quality picture if possible). This is necessary for MID Hardware to file a shipping damage claim on behalf of customers. MID Hardware is not liable for any monies lost when the carrier refuses shipping damage claims.

 

Non-Defective Products ( "Buyers Remorse" )

To request return authorization procedure, please email Customer Support at support@midhardware.com.

 

RMA Fee Schedule for Returned Item Condition

Products returned New, Unopened in perfect condition with all packaging and item materials and manuals that can be resold as new are subject to a 15% or $ 5 restock fee (whichever is greater). Also, Shipping cost and Low Order Fee are not refundable.
Products returned Opened with missing items, packaging or accessories or customer caused item, packaging or accessory damage that cannot be resold as for any reason will be discarded with no refund.
Failure to return a product within 30 calendar days from purchase date will be deemed to be a permanent acceptance of the product. Return is not allowed for any reason after this point. The return must go to our return warehouse with a valid RMA on the label via FedEx or UPS with tracking showing pickup on or before 30 calendar days from purchase date.
Customers will incur the expense for returning the item. We do not reimburse shipping charges. We do not issue Pre-Paid Shipping Labels to return merchandise that is being sent back to us for a refund.
Usually there is no Refunds or exchanges for items in the categories below. DEFECTIVE EQUIPMENT IS REPAIRED - NOT RETURNED!  Due to the nature of these products, on-site repair by the customer and/or taking the item to local service center might be required.  In most cases, defective/damaged/missing parts will be mailed to the customer to be repaired by the customer on-site by the manufacturer or by us. Please contact us for details.

•  OUTDOOR EQUIPMENT AND POWER TOOLS
•  OUTDOOR LIVING AND FURNITURE
•  HEATERS AND COOLING SUPPLIES
•  SPECIAL ORDERS
•  BAR-A-QUES GRILLS
•  SNOW THROWERS
•  ELECTRICAL ITEMS & SUPPLIES
•  GAS-POWERED ITEMS
•  OVERSIZE ITEMS
•  ITEMS INCLUDING AND OVER 50 LBS.
•  ITEMS THAT REQUIRE SPECIAL DELIVERY

 

IMPORTANT MID HARDWARE NOTES

To request return authorization procedure, please email Customer Support at support@midhardware.com. Returned product must have a valid MID HARDWARE RMA number written on the shipping label. Return shipments without valid MID HARDWARE RMA numbers will be rejected. Customer is responsible for return shipping charges to our store location only NOT to distribution center where it was shipped from. Customer is responsible for all risk of loss and damage to products being shipped for return. Fully insure return shipment in case of loss or damage.

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Manufacturers
We Accept
1 x Seasonal Trends F2S027T-RT Director Chair W/Realtree Fabric
1 x Campbell 014-0333 Proof Coil Chain, 3/16 in, 250 ft L, 30 Grade, Galvanized Steel
1 x Mr. Heater F276152 Heater Fitting, Brass
1 x BWF 181V Service Entrance Head, Gray
1 x Arrow 23G12-1K Pin Nail, 1/2 in L, 23 Gauge, Galvanized Steel, Round Shank
1 x Halex 68305B Reducing Washer, 1-3/4 in OD, Steel
1 x DeWALT DW6800 Joining Biscuit, #0, Beechwood, Beige
1 x Parts Central 24-3508 Thermocouple, Copper
1 x 3M 01739 Fiber Disc, 7 in Dia, 7/8 in Arbor, Coated, 100 Grit, Fine, Aluminum Oxide Abrasive, Fiber
1 x DeWALT DCFS950B Fencing Stapler, Tool Only, 20 V, 1/2 in W Crown, 1-1/2 to 2 in L Leg
1 x Cutter ALL FAMILY HG-95838 Mosquito Wipe, 3 oz, White, Alcohol
1 x Bostitch C5R80BDG Siding Nail, 1-3/4 in L, 14 Gauge, Steel, Thickcoat, Round Head, Ring Shank
1 x Halex 26864 Reducing Washer, 3 in OD, Steel
1 x HY-KO 11010AR1 Key Blank, Brass, Nickel, For: American Cabinet, House Locks and Padlocks
1 x B & K 109-304 Steam Radiator Valve, Angled, Brass/Bronze
1 x 3-IN-ONE 01142 Lithium Grease, 290 g Aerosol Can, White
1 x HY-KO 2GO KBO502 Key Carabiner
1 x Amdro 100099058 Fire Ant Bait, Granular, 6 oz Bottle
1 x Bostitch AP-14M Hose Adapter, 3/8 x 1/4 in, Plug x MNPT, Steel, Plated
1 x CONTAINER STOR VARIETY PK 12CT
1 x Glade 73343 Air Freshener, 8 oz Can
1 x Halex 02210 Compression Coupling, 1 in, Zinc
1 x Amdro 100099217 Ant Bait, Granular, Sprinkle Application, 24 oz Can
1 x 21ST CENTURY 210-21000 Lantern, 9 oz Capacity, 12 hr Burn Time, Black
1 x 3M 02114 Sandpaper Sheet, 11 in L, 9 in W, Medium, 100 Grit, Aluminum Oxide Abrasive, Paper Backing
1 x AMBRANDS 100530445 Ant Bait Block, Granular, 5 oz
1 x DeWALT DW6810 Joining Biscuit, #10, Beechwood
1 x Campbell B0713601 Chain Connector, Chrome
1 x Mr. Heater F270270 Forced Air Heater, 6 gal Fuel Tank, Kerosene, 75000 Btu, 1875 sq-ft Heating Area
1 x HY-KO 2GO KC143 Key Tag, Metal
1 x Chamberlain C2212T Garage Door Opener, Battery, Chain Drive, OS: myQ and Security+ 2.0, Gray
1 x 2x4basics 90158 Workbench Kit, Resin, Black
1 x Seasonal Trends F2S040 Folding Chair, Steel W/Realtree Fabric
1 x Halex 27252 Conduit Bushing, 3/4 in Snap, 1 in ID x 1-1/4 in OD Dia, PVC
1 x 2033-TKV ChainGlide Connect - 1/4 HPc Smart Garage Door Opener - Works W/Amazon Alexa Certifies
1 x ARTU 01010 Drill Bit, 1/8 in Dia, 2-5/8 in OAL, Jobber Bit, Parabolic Flute, 1/8 in Dia Shank, Strai
1 x Tru-Cut LongBoys LF12.875 Drill Bit, 7/8 in Dia, 10-1/4 in OAL, Extra Length, 1/2 in Dia Shank, 3-Fl
1 x 2035-TV Chain Drive 550 1/2 HPc Garage Door Opener
1 x 21ST CENTURY LO-4 Lantern Wick, Flat, Cotton, For: #80 and #90 Series Lanterns
1 x Bostitch 38M-14M Reducer Nipple, 3/8 x 1/4 in, MNPT
1 x CARBINER REPELLENT MOSQUITO SS
1 x Black Flag HG-11016 Fly Paper, 4 Pack
1 x RAYOVAC HIGH ENERGY 815-36PPK Alkaline Battery, 1.5 V Battery, 750 mAh, AA Battery
1 x Bonide 46120 Fly Catcher, Solid, 5 Pack
1 x Vulcan 248801OR Drill Bit, 7/64 in Dia, 2-5/8 in OAL, Jobber Bit, 3-Flat Shank
1 x Campbell 014-0633 Proof Coil Chain, 3/8 in, 63 ft L, 30 Grade, Galvanized Steel
1 x PROCOM HEATING PF09B Wall Heater Base Feet, Plastic, White
1 x Thermacell MR000-12 Repellent Refill
1 x ARTU 01012 Drill Bit, 5/32 in Dia, 3-1/8 in OAL, Jobber Bit, Parabolic Flute, 5/32 in Dia Shank, Str
1 x HY-KO 11005FIC2 Key Blank, For: Fastec FIC2 Locks
1 x Bostitch N80CB-1 Framing Nailer, 300 Magazine, 15 deg Collation, Wire Weld Collation, 0.079 cfm/Shot
1 x GENIE 39026R Extension Kit, For: Model 2055, 3053, 3055, 7055 Garage Door Openers
1 x Amdro 100537440 Fire Ant Bait Solid, Characteristic, 5 lb Bag
1 x RAYOVAC HIGH ENERGY A1604-2K Battery, Alkaline, 9 V Battery
$4,662.29